Betphoenix

[ro-mail]

esperienza irritante

usufruisco di un bonus del 600% e dopo un lungo pt riesco a chiudere con 421$ nel balance,ma la vincita è solo di 175$ in quanto il bonus non è incassabile; metto all'incasso tutto pensando che il bonus mi verrà detratto in automatico ma il prelievo viene declinato, riprovo e prelevo soltanto i 175$ di vincita reale,altro rifiuto..di nuovo tutto nel balance,

da premettere che dopo il primo rifiuto avevo chiesto in chat la conferma di dover lasciare il bonus nel balance e di procedere con il prelievo della solo vincita;

ritorno in chat,nessuna spiegazione,mi invitano a scrivere un' e mail al dipartimento payouts,il manager non c'è fino a lunedì e allora mi incaxxo

Please wait for a site operator to respond.

You are now chatting with 'Sam'

Sam: Hello

ro: Hi Sam

ro: my Withdrawal was again declined, may I ask why?

Sam: stand by for a moment please

ro: ok

ro: In a few hours ago "Al" I was told to leave the $ 246 bonus in balance and to make only Withdrawal of my winnings of $ 175 but even so my Withdrawal is rejected, but as I do, can you tell please ?

Sam: just a moment please

ro: I tried twice Withdrawal ... I first picked up $ 421 and was declined .. the second time I made a Withdrawal of $ 175 and left in the balance but the bonus was declined .. tell me how do I withdraw my winnings?

ro: sorry...and left the bonus in the balance but was declined

ro: Sam are you still here?

Sam: just a moment longer please

Sam: thank you for your patience

ro: ok

Sam: sorry about that

Sam: you have now my attention

ro: I would like to resolve this problem please

Sam: in this case in particular, please send an e mail to [email protected]

Sam: they will send you an answer by Monday

Sam: I'm sure there is a good reason and you will be paid accordingly

Sam: the manager is not available at the moment

ro: You've read the whole situation, I know how much you can put money

ro: is very annoying what is happening and the fact that you do not know what to advise as well write an 'e-mail

Sam: I just checked your account

Sam: for what I can see, that transaction was cancelled by you

Sam: just go ahead and request your payout again

ro: My question is simple ... I make a deposit of $ 41 .. get a bonus of $ 246 ... I do not cashable playthrough all that is need Startup and finish the game with $ 421 in balance ... so I ask : how can I put in Withdrawal?

ro: is simple...

Sam: go to the cashier and request your payout

Sam: are you having any inconveniences with that?

Sam: you can request a money bookers or NETeller payout

ro: Since the $ 246 bonus is not cashable then I put in my Withdrawal only real win $ 175

ro: my request is with NETeller

ro: Ok Sam, I understand you do not know how to help

ro: will send an 'e-mail to ... @ payouts and Casinomeister, for information

ro: bye bye

Your chat transcript will be sent to [email protected] at the end of your chat.

Sam: sorry about that

Sam: been really busy

Sam: let me check your account please

Sam: you are in deed entitled to receive a payout for $175

Sam: all you need to do is go to the cashier and request a NETeller payout for that amount and you will receive it shortly

Sam: I can see you cancelled the transaction again

Sam: may I ask the reason why?

ro: tried twice Withdrawal ... I first picked up $ 421 and was declined .. the second time I made a Withdrawal of $ 175 and left the bonus in the balance was declined ..

Sam: let me take a look at that

ro: I never deleted my Withdrawal, you simply was declined for the second time and you can see

Sam: not really

Sam: there is no reason why your payout should be rejected

ro: not really??

ro: and then what would be the reason?

Sam: your account has been adjusted to the $175 you are entitled to receive, please go to the cashier and request it again

Sam: we have not rejected your cash out

Sam: the system shows you did

ro: 6/26/2010 12:27:58 PM DF-NETeller Withdrawal Declined $175.00 6/26/2010 3:21:38 AM DF-NETeller Withdrawal Requested ($175.00) 1

Sam: please do it again

Sam: please try again

ro: /26/2010 3:21:38 AM DF-NETeller Withdrawal Requested ($175.00) 1

Sam: and let me know if you get an error message

Sam: I have checked the system

ro: 6/26/2010 12:27:58 PM DF-NETeller Withdrawal Declined $175.00

Sam: do it again please

ro: ok ??????

ro: you see

ro: and the balance is again $ 421

Sam: please

Sam: please

Sam: go ahead and request your payout again

Sam: you may need to log off and then log back on before you do that

Sam: your balance has been adjusted to $175

ro: ok,log off,one moment...

ro: I did it again the Withdrawal of $ 175, now how long I'll have to wait to receive my winnings?

Sam: the time frame for processing is 7 business days

Sam: but you may receive your money sooner than that

ro: if you can do something faster I would be grateful ... I lost a day to your fault, not mine ...

Sam: we'll do our best

Sam: is there anything else you need?

ro: and I also take $ 15 to make the transaction with NETeller, so you should be much faster ...

ro: no thanks

ro: bye bye

Your chat transcript will be sent to [email protected] at the end of your chat.

Sam: your payout will be free of charge

se non avessi minacciato di scrivere a Casinomeister non avrebbe fatto nulla,da sottolineare infine che per il prelievo con NETeller si fregano 15$ di commissioni (anche se nell'ultima frase dice che non saranno detratti) insomma prima e ultima volta, anche se mi dovessero pagare tra un'ora.

[tonino]

LOL accidenti che impaziente sei! C'è gente che ha migliaia di dollari in attesa e li fanno aspettare anche 2-3 settimane (sembra che ultimamente abbiano alcuni problemi di cash). Poi la tassa sui prelievi è cosa normale con questi book costaricani (e a volte la tolgono, come nel tuo caso).

Invece leggevo notizie strane e allarmanti su presunti hackers (?!) che entrerebbero negli accounts dilapidando i fondi con giocate al blackjack. Per chi aveva soldi nello sportsbook, veniva consigliato di far disattivare l'accesso al casinò.

[ro-mail]

purtroppo ho letto anche in altri forum che questi signori sono una tragedia per quanto concerne i pagamenti,ma almeno adesso sono in fila....per due giorni non mi hanno concesso nemmeno questo.

[viky]

,ma almeno adesso sono in fila....per due giorni non mi hanno concesso nemmeno questo.

Scusa Postell ma non ho capito cosa vuol dire "in fila". C'è una "fila" da fare per essere pagati?

[ro-mail]

eh sì !!! per giunta tanto lunga che non si vede neanche dove sia la cassa.

[ro-mail]

per correttezza sappiate che sono stato pagato, dopo 4 giorni lavorativi.

[viky]

Mi fa piacere Postell!

Alla fine la coda non era poi così lunga!

[ro-mail]

grazie viky

eppure,come diceva anche tonino,le lamentale per i ritardi nei pagamenti e per le commissioni (che non mi hanno

applicato) sono tantissime.