Livegamebet - Scomparsi Dopo Richiesta Di Prelievo

[crystalsound]

Salve a tutti,scrivo per testimoniare e chiedere lumi circa la mia esperienza (ancora in corso) con questo casino. Ricevo il bonus accennato nell'apposita sezione,lo gioco al BJ concludendo in positivo,deposito con moneybookers per attivare il sistema per il prelievo,ed effettuo il prelievo. Fin qui tutto ok sembra,ma dopo 4 giorni non ricevo niente;decido allora di contattare il Customer Care,copio qui il testo:

Sistema 17:08:06

Il sistema sta per essere avviato. [martedì 27 settembre 2011 17:08:06]

Un operatore è collegato, pazienza per favore.

Frank Baumann entra nella chatroom.

Frank Baumann 17:08:27

Hello Rocco, my name is Frank Baumann, how may I help you?

Rocco 17:08:49

hello

i just would like to know the status of my withdraw

Frank Baumann 17:09:09

Hello! To help you with your withdrawal, please give me you username.

When did you do the withidrawal?

Rocco 17:10:15

25-09

my username is crystalsound

Frank Baumann 17:10:24

I have found the user crystalsound with you email address. Is that correct?

Rocco 17:10:28

yes

Frank Baumann 17:10:48

You withdrawal has been processed earlier today.

Please check you moneybookers account.

Rocco 17:11:08

no,still nothing i should receive the email

ok,however,thanks

just wanted to know that

Frank Baumann 17:11:36

The money has left our account today.

I will check with Moneybookers.

Rocco 17:12:11

well,i haven't anything yet in mb account

Frank Baumann 17:15:48

I can't find your withdrawal in our Moneybookers account, too.

Rocco 17:16:14

so what?

Frank Baumann 17:16:18

But the payment has been initiated by our system on Sunday 25.September 2011

Rocco 17:16:43

ok,i'll wait some days on

Frank Baumann 17:16:45

I will forward the issue to Moneybookers, so they can check where the payment is.

We will send you an e-mail when the case is resolved.

I appoligize for the inconvenience.

I will give you another bonus as an apology from us.

Is there anything else I can help you with?

Thanks for contacting LiveGameBet Support. Please don't hesitate to contact us again.

Ovviamente non c'era traccia del pagamento su moneybookers,dopo altri 2 giorni richiamo:

Sistema 13:37:17

Il sistema sta per essere avviato. [giovedì 29 settembre 2011 13:37:17]

Un operatore è collegato, pazienza per favore.

Frank Baumann entra nella chatroom.

Frank Baumann 13:37:38

Hello Rocco, my name is Frank Baumann, how may I help you?

Rocco 13:37:42

hello

i've already talked with you remember?

2 days ago

about my withdrawal via moneybookers

my username is crystalsound

Frank Baumann 13:38:29

Yes. the system automatically sent you request to me again.

Rocco 13:38:39

ok

Frank Baumann 13:38:41

Have you recieved the payment in the meantime?

Rocco 13:38:42

still nothing

no..

how to do??

Frank Baumann 13:39:41

Our system ist connected wioth Moneybookers and sends the money automatically after

approval by our Security team.

Rocco 13:39:53

but it is immediate

Frank Baumann 13:39:59

the approval of your payment had been given on Tuesday

I still have no Transfer on our Moneybookers account.

Rocco 13:41:01

yes,but it's bad for me that

when I make a payment through MB,it is transferred immediately

Frank Baumann 13:41:29

The case is still being investigated by our tech team

Rocco 13:41:31

so I guess it was not sent yet

Frank Baumann 13:42:41

Unfortunately, I can only see that the payment (withdrawal) has been approved - so I

can't do anything right now.

I guess, we will have to wait for the results from the tech team investigation. Sorry.

Rocco 13:43:11

but how long?

Frank Baumann 13:44:08

The tech team will have to check all server logs. That might take 2 days, maybe more if

the fault isn't found.

Rocco 13:44:37

..i hope you'll be kind with me

thank you

Frank Baumann 13:46:17

Let's make a deal: I can send you the money via bank transfer if you don't have it next

week. okay?

Rocco 13:46:57

well i do not have any bank account,could you do it to credit card?if yes,it's done

Frank Baumann 13:47:17

what kind of creditcard do you have?

Rocco 13:47:25

visa electron

but it can be taken also as visa

Frank Baumann 13:49:50

That should work. To do so, please send en e-mail with you username, the withdrawal

amount and a copy of the visa card (front & back) to [email protected].

Rocco 13:50:08

ok,let's wait some days on

up to sunday let's say

Frank Baumann 13:50:26

Of course, your Moneybookers withdrawal will then be cancled.

Rocco 13:50:40

if nothing happens with moneybookers

Frank Baumann 13:50:44

Allright.

Rocco 13:50:47

i send everything

ok

thank you for everything

see you soon

Frank Baumann 13:51:26

You can contact us anytime. Have a nice day!

Chiedo solo..ora che la chat è sempre offline da un paio di giorni..che devo fare?

[betoffice]

Aspetta ancora un po' e poi fammi sapere: sono un gruppo tedesco licenziato a curacao quindi magari troviamo qualche contatto utile.

[tonino]

Sabato scorso gli avevo mandato una email ma non ho ricevuto risposta

[dottorthomas]

Beh, quantomeno sei riuscito a parlargli in chat. Io ho mandato un'email e aspetto ancora la risposta!

[dottorthomas]

Ho rimandato l'email poco dopo aver inviato il messaggio sopra e i soldi sono arrivati adesso!

[crystalsound]

Sono arrivati anche a me. Dopo 8 giorni esatti,ma meglio tardi che mai

[chiarada]

Sono arrivati anche a me. Dopo 8 giorni esatti,ma meglio tardi che mai

Ciao scusa mi puoi dire se il BJ è valido e quanto è il massimo che si può prelevare....

[bisbis]

si infatti anche io volevo sapere come si fa a ricevere il bonus e i termini