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Inserito:

Salve a tutti, sono qui per dirvi che dal bella vegas ( microgaming) secondo me è meglio tenersi alla larga...

ieri scarico il software lo installo e mi iscrivo, deposito 150 dollari, leggo le terms del bonus primo deposito e quindi inizio a giocare perché se non punto almeno 1 volta il deposito non iniziano le 24 ore per accreditarmi il bonus, non mi và un granchè bene e comunque perdo. Oggi decido di controllare se hanno accreditato il bonus e sorpesa............. MI HANNO CHIUSO IL CONTO!!!

mi affretto a mandare una mail(in italiano, io non parlo inglese) e alla prima risposta mi dicono che PURTROPPO il mio conto è in dollari e non in euro ( questa non l'ho capita, al grand bay stesso gruppo del bella vegas ho il conto in dollari e mai un problema) e mi chiedono di mandargli i miei documenti. spedisco i miei documenti e sollecito il fatto che non capisco cumunque dove sia finito il MIO BONUs.........mi mandano la risposta che ora sono titolare di un nuovo conto in euro e che se voglio il bonus sul primo deposito mi basta telefonare al loro servizio assistenza in inglese e chiedere la MIA PASSWORD NUOVA CREATA DA LORO E DEPOSITARE DI NUOVO IN QUESTO CONTO!!! dopo questa loro mail ho perso la calma e ho risposto loro che erano dei disonesti e che sicuramente visto quello che era successo non avrei di certo depositato ancora!! mi rispondono praticamente dicendo che il mio primo conto non era LEGITTIMO ( ora il disonesto sarei io!!) e non possono accreditarmi il bonus sul nuovo conto, se prima ero nervoso ora vi lascio immaginare, mando un'altra mail facendogli presente che visto il problema (secondo loro!!) ha causato la chiusura dello stesso volevo sapere perché anno aspettato che finissi il mio deposito, circa una ventina di ore e che mi sembrava più corretto avermi restituito il deposito, sto ancora aspettando ed ho chiesto aiuto a gastardo in pm, mi sento al 10000% dalla parte della ragione.

ho anche provato ad chiamare il servizio clienti ma col mio inglese e andata male.

ciao

Inserita:

Ciao Peppe79,

nell'ultima mail che gli ho mandato li ho minacciati propio usando il nome di casinomeister, il fatto che non conoscendo una parola di inglese non so come scrivere a casinomeister!!!!

ciao e grazie per l'appoggio

Inserita:
Ciao Peppe79,

nell'ultima mail che gli ho mandato li ho minacciati propio usando il nome di casinomeister, il fatto che non conoscendo una parola di inglese non so come scrivere a casinomeister!!!!

ciao e grazie per l'appoggio

rassegnati, casinomeister li ha messi nei casino cattivi e inaffidabili per questo motivo, ben presto ti chiuderanno gli altri conti in dollari che hai nei casino dello stesso gruppo, e' una loro politica!!!!!!

E' inutile scrivere a casinomeister, purtroppo devi solo adeguarti e mandare i documenti per farti chiudere i conti in dollari e aprirli in euro!!!!!!!

Inserita:

ho guardato e riguardato ma capendo ben poco di inglese non vorrei aver lasciato la voce in cui loro dicono che praticamente ero obbligato ad iscrivermi con un conto in EURO!!! se trovate questa voce postate per favore, grazie

p.s. scusate se ho usato molto spazio

ciao

. General Terms & Conditions for all Bonus-Promotions and Offers

PLEASE NOTE: All promotional offers are available by Grand Privé Group invite only. All competitions, sign-up promotions and bonus-promotions are limited to registered REAL players, using USD, CAD, GBP and Euro accounts only.

The first time signup bonus is available to USD, CAD and Euro accounts only.

The following terms and conditions apply to all bonus-promotions and offers. In addition to these key terms, please ensure that you familiarize yourself with the specific conditions applicable to any promotion in which you are invited to participate.

1.Management and staff of GRAND PRIVÉ CASINOS (and those of any of its holding, associate and subsidiary companies), it's licensors, distributors, wholesalers or affiliates, it's advertising, promotion or other agencies, and members of the immediate families of each of the above are not eligible to participate in any bonus promotions.

Should there be any confusion whatsoever as to the conditions applicable, please do not hesitate to contact us.

2. The standard casino terms and conditions shall apply to any and all actions between GRAND PRIVÉ CASINOS and the Player, and must be read with all relevant promotional terms and conditions applicable to each offer.

3. Bonus-promotions are only valid for the period as specified in the bonus-promotion offer communication, and are specific to the referenced casino and / or account number.

4. Each individual player is entitled to one (1) account only. Winnings will only be paid to players having one account. In cases where a player has more than one account, winnings will be VOID.

5. Each player may only partake in one bonus-promotion per deposit. If a player receives more than one bonus-promotion per specific deposit, any winnings will be VOID.

6. For the purpose of all bonus-promotions, dates and times shall be calculated according to Eastern Standard Time (EST) which is (GMT minus 5).

7. Where bonus-promotions are specifically addressed to an individual / casino account, offers are only valid in respect of the casino and casino account number, as specified in the bonus-promotion notification communication (offer).

8. Irregularities between the name of the casino account holder, and the name of the individual identified with the method used to make deposits, will invalidate any offer.

9. Unless specifically stated otherwise, all deposits must be wagered, in full, at least once (1), before a promotional-bonus, specifically related to that deposit, will be credited.

10. FOR ANY BONUS-PROMOTION, the stipulated minimum purchase amount MUST BE WAGERED IN FULL to qualify for the promotional-bonus. Wagers on Craps and Roulette will not qualify towards the requirements for receiving any bonus. The promotional-bonus offer may only be cashed-in after the amount wagered is at least thirty (30) times the bonus amount. This means that if you have purchased, for example, $100 and received a bonus of $150 for free, you are required to wager $4500 (i.e. ($150 X 30) to cash out the bonus. The promotional-bonus credits will be available for 30 days after deposit into the player's account.

11. The minimum cash-in amount is $50.

12. A wager is defined in the following example: If you wager 10 credits each on two spins of Life of Luxury, winning 10 Credits on your first spin and losing 10 credits on the second spin, your credit balance will not change, HOWEVER, this counts as 20 credits wagered in full and fulfills your promotional-bonus obligation. Players can use the Microgaming PlayCheck facility to view their wagers.

13. Promotional-bonus offers by E-mail are for the intended recipient only and cannot be transferred.

14. Any player deviating from the promotional rules will be disqualified, however, their original wagering amount will be credited to their casino account.

15. In cases where a player has been identified as a bonus abuser in THE GRAND PRIVÉ GROUP or any of its associated casinos, GRAND PRIVÉ CASINOS reserve the right to deny a player any download bonus on his / her first deposit. In such cases, the original deposit will be refunded, however, the player will not benefit from the bonus-promotion he / she is judged to have abused.

16. A bonus abuser is defined as a player who uses promotional-bonus money to deviously profit from bonus-promotions that are offered, in good faith, by the Casino with a view to gaining player loyalty. Such players generally accept bonuses, wager the minimum amount and immediately cash out. GRAND PRIVÉ CASINOS reserve the right to take appropriate action against such Players.

17. GRAND PRIVÉ CASINOS reserve the right to refuse a promotional-bonus for any reason deemed valid and appropriate including, but not restricted to, promotion abuse by a player.

18. GRAND PRIVÉ CASINOS reserve the right to close accounts at any time, particularly when registration information is discovered to be incorrect or misleading, or when casino management deems the player's participation to be of dishonest intention and practice, or when there is a history of charge backs on purchases made.

19. GRAND PRIVÉ CASINOS reserve the right to audit any and all cash-ins. GRAND PRIVÉ CASINOS reserve the right to reclaim bonuses or winnings for failed audits - the original wagered amount will be credited to the player's casino account though.

20. GRAND PRIVÉ CASINOS reserve the right to discontinue or cancel any promotion as and when management deems it appropriate.

21. The GRAND PRIVÉ bonus-promotions department is the sole judge with respect to any disputes regarding any promotional offer.

22. Each promotional-bonus rule shall be severable from each of the other rules and, if any rule is found to be void, invalid or unenforceable, for any reason, the remaining rules shall remain in force and in effect.

23. The appropriate promotion-bonus will be automatically credited to the player's GRAND PRIVÉ CASINO account: Within 24-hours or on the first business day, after the player has completed registration, and ONLY if the minimum, appropriate wagering requirements have been met.

24. All competitions and bonus-promotions are limited to registered REAL players at GRAND PRIVÉ CASINOs only.

25. In order to qualify for subsequent promotion-bonuses, the Player will need to make a minimum purchase of $20 between the last bonus credited to their casino account and the date of their application for the next bonus offer.

26. Non-compliance with all promotion terms and conditions shall be deemed to be 'Promotion Abuse' and, as such, gives THE GRAND PRIVÉ GROUP's Management the right to, at its sole discretion, take appropriate actions in order to facilitate a gaming experience that is fair, entertaining and beneficial to all parties involved.

27. By taking up any GRAND PRIVÉ offer, and playing in our Casinos, the Player acknowledges that any and all terms and conditions have been read and agreed to.

28. Due to legal, financial transaction regulations, and commercial reasons GRAND PRIVÉ CASINOS cannot offer any promotional-bonuses to players from South East Asia, Southern Africa and certain other countries. Some of these countries include, but are not limited to, Albania, Argentina, Armenia, Azerbaijan, Belarus, Belarussia, Bosnia, Bulgaria, China, Croatia, Czech Republic, Estonia, Georgia, Herzegovina, Hungary, Indonesia, Jiang Do, Kazakhstan, Kosovo, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Pakistan, Romania, Russia, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, South Africa, Ukraine and Yugoslavia.

The Casino does not discriminate against any players from Denmark. Danish players are welcome to register an account at the Casino, however, these accounts will be excluded from receiving the Welcome Bonus. Subsequent bonuses and bonus promotions are still applicable to Danish players.

Any Danish player in receipt of a gift voucher from GRAND PRIVÉ CASINOS will qualify to redeem that gift voucher and, as an exception to the rule, the invited player will also be fully entitled to all Welcome Bonuses. This voucher needs to be redeemed in full.

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2. New Player Welcome Bonus (USD, CAD, EURO accounts only).

100% WELCOME BONUS up to $250 - NEW REAL PLAYERS

1. This promotion is limited to the initial (first) purchase made by a first time new Real Player, and for use, at GRAND PRIVÉ CASINOS only. This promotional-bonus is not valid if any other promotional-bonuses have previously been awarded to the Player's Real Account. The definition of First Purchase is the first purchase made by an individual at THE GRAND PRIVÉ GROUP.

2. A WELCOME promotional-bonus means that Grand Privé CASINOS will credit you with a BONUS (maximum $250), which is EQUAL to 100% of the amount of your first purchase. This means, for example, that if your first real purchase is $250 you will receive a bonus of $250 ABSOLUTELY FREE.

3. The purchased amount is required to be wagered in full.

4. The WELCOME promotional-bonus will be automatically credited within 24-hours, or on the first business day, after the appropriate required minimum wagering requirements have been met.

5. This promotional-bonus is available up to a maximum of $250 that can be claimed only once per person, family, household address, e-mail address, credit card number, and environments where computers are shared (e.g. university, school, public library, workplace etc.).

6. The WELCOME promotional-bonus is not valid in conjunction with any other promotional-bonus offers.

7. THE GRAND PRIVÉ GROUP reserves the right to change the offer, adjust the bonus terms and conditions, or deny a proportion of the bonus due to Player misuse.

8. This offer is good for the purchaser only and is not transferable.

9. Players need not qualify for their WELCOME BONUS immediately, and have up to 72 hours after registration as a Real Player to qualify.

10. Please refer to the eZ Bonus Terms & Conditions for wagering requirements

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3. Special Bonus-Promotions

SIGNATURE WELCOME BONUS

e-BROCHURE WELCOME BONUS

WILD JOKER BONUS

EXTRA MILE - PURCHASE BONUS

SIGNATURE WELCOME BONUS

1. This promotion is limited to the initial (first) purchase made by a first time new Real Player by specific invitation, and for use, at Grand Privé ,CASINOS only. This promotional-bonus is not valid if any other promotional-bonuses have previously been awarded to the Player's Real Account. The definition of First Purchase is the first purchase made by an individual at THE GRAND PRIVÉ GROUP.

2. A SIGNATURE promotional-bonus means that Grand Privé CASINOS will credit you with a WELCOME BONUS (maximum $500), that will equal the offer made to you in the invitation, for which proof of invitation may be required.

3. If stipulated in your invitation, the purchased amount may be required to be wagered in full, to receive your SIGNATURE promotional-bonus.

4. The SIGNATURE promotional-bonus will be automatically credited within 24-hours, or on the first business day, after the appropriate required minimum wagering requirements has been met.

5. This promotional-bonus is available up to a maximum of $500 that can be claimed only once per person, family, household address, e-mail address, credit card number, and environments where computers are shared (e.g. university, school, public library, workplace etc.).

6. The SIGNATURE promotional-bonus is not valid in conjunction with any other promotional-bonus offers.

7. Players need not qualify for their SIGNATURE BONUS immediately, and have up to 72 hours after registration as a Real Player to qualify.

8. Please refer to eZ Bonus Terms & Conditions for wagering requirements.

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e-BROCHURE WELCOME BONUS

1. This promotion is limited to the initial (first) purchase made by a first time new Real Player by specific invitation, and for use, at Grand Privé CASINOS only. This promotional-bonus is not valid if any other promotional-bonuses have previously been awarded to the Player's Real Account. The definition of First Purchase is the first purchase made by an individual at THE GRAND PRIVÉ GROUP.

2. An e-BROCHURE promotional-bonus means that Grand Privé CASINOS will credit you with a WELCOME BONUS (maximum $500), that will equal the offer made to you in the invitation, for which proof of invitation may be required.

3. If stipulated in your invitation, the purchased amount may be required to be wagered in full in order to receive your e-BROCHURE promotional-bonus.

4. The e-BROCHURE promotional-bonus will be automatically credited within 24-hours, or on the first business day, after the appropriate required minimum wagering requirements has been met.

5. This promotional-bonus is available up to a maximum of $500 that can be claimed only once per person, family, household address, e-mail address, credit card number, and environments where computers are shared (e.g. university, school, public library, workplace etc.).

6. The e-BROCHURE promotional-bonus is not valid in conjunction with any other promotional-bonus offers.

7. Players need not qualify for their e-BROCHURE BONUS immediately, and have up to 72 hours after registration as a Real Player to qualify.

8. Please refer to eZ Bonus Terms & Conditions for wagering requirements.

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WILD JOKER BONUS

As a new REAL player, you are guaranteed to get your 100% MATCH BONUS up to $250 (provided you meet the minimum wager requirements). But, if it's your lucky day and the Wild Joker calls on you, new Real players may receive the GRAND PRIVÉ WILD JOKER BONUS. You could get up to $ 25 000 FREE from the WILD JOKER!

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EXTRA MILE - PURCHASE BONUS

1. The EXTRA MILE - PURCHASE BONUS promotion is offered periodically and will be limited to purchases made over a specified time period. This promotion offer may be limited to certain transaction methods (e.g. FirePay, ACH, or Credit Cards) and to certain specific individuals only. The terms and conditions in the offer document will always apply, in addition to the terms and conditions in this section, as well as the section All Promotions and Bonuses.

2. When GRAND PRIVÉ CASINOS have the EXTRA MILE-PURCHASE BONUS promotion on offer, at say 10% of purchases for a given period, it means, for example, that if you purchased $2000 in that period, you would receive a bonus of $200 for FREE. If you purchased $5000 you will receive a bonus of $500 for FREE.

3. The Purchased amount is required to be wagered to qualify for the EXTRA MILE BONUS promotion.

4. The EXTRA MILE - PURCHASE BONUSES promotions will be automatically calculated for ALL purchases made during the stipulated period, rounded up to the nearest figure and credited by the date and time stipulated in the offer document.

5. This promotional-bonus is available to a TOTAL maximum of $1,000 per MONTH, per person, family, household address, e-mail address, credit card number, and environments where computers are shared (e.g. university, school, public library, workplace etc.). Each offer document will stipulate a specific maximum (and may stipulate a specific minimum purchase to qualify) for that specific offer.

6. The EXTRA MILE promotional-bonus is NOT valid in conjunction with any other promotional-bonus offers.

7. Please refer to eZ Bonus Terms & Conditions for wagering requirements.

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Inserita:

Ciao Peppe79,

nell'ultima mail che gli ho mandato li ho minacciati propio usando il nome di casinomeister, il fatto che non conoscendo una parola di inglese non so come scrivere a casinomeister!!!!

ciao e grazie per l'appoggio

rassegnati, casinomeister li ha messi nei casino cattivi e inaffidabili per questo motivo, ben presto ti chiuderanno gli altri conti in dollari che hai nei casino dello stesso gruppo, e' una loro politica!!!!!!

E' inutile scrivere a casinomeister, purtroppo devi solo adeguarti e mandare i documenti per farti chiudere i conti in dollari e aprirli in euro!!!!!!!

Casinomeister li ha messi nella lista dei cattivi perché non hanno pagato una grossa vincita ad un minorenne, non per altro. Invece di destinare i soldi della vincita in beneficenza se li son tenuti e quindi han fatto decisamente una brutta figura. Se sei maggiorenne comunque pagano.

Domani provo a contattarli io, in effetti killer45 ha ragione e i suoi diritti saranno tutelati anche senza ricorrere a casinomeister.

Inserita:
Ciao Peppe79,

nell'ultima mail che gli ho mandato li ho minacciati propio usando il nome di casinomeister, il fatto che non conoscendo una parola di inglese non so come scrivere a casinomeister!!!!

ciao e grazie per l'appoggio

ANCHE A ME!!!!

MI HANNO FOTTUTO 25$ DI BONUS!!!

STATENE ALLA LARGA!!!

Inserita:

Ultimamente il gruppo di casino gran prive,vale a dire Bellavegas,grand bay,jupiter e lake palace sta creando non pochi problemi a tutti.

Bonus non assegnati,conti chiusi,se chiedi un prelievo con il metodo che hai depositato te lo approvano e poi dicono che il processore non funzione e di cambiare metodo di prelievo.

Molti miei amici hanno avuto problemi con questo gruppo anche se c'e' da dire che almeno un 20000€ siamo riusciti a fotterglieli.Ben gli sta.

Ma ora sono gli unici microgaming dove non giocare.

Inserita:

Purtroppo prima di contattarli ho controllato bene le terms&conditions (non quelle del bonus ma quelle generali) e ho trovato la parte che riguarda Killer45.

A real player may only register and partake in the currency of the country that he/she resides in.

I.e. Players residing in the USA may only open a USD account, players in the UK may only open a GBP account and players in Europe may only open an EUR account. Players residing in Asia, Australia and New Zealand may only open a USD account.

The only exceptions to this limitation are Canadian residents, who may open either a USD or CAD account.

In Europa vogliono solo conti in Euro. Non so quando hanno introdotto questa regola e anche se non è facile da trovare e non ha molto senso comunque c'è ed è scritta. Ora aggiorno la tabella per evitare che altri cadano nello stesso errore.

Inserita:

Ciao a tutti, Gastardo grazie per aver controllato, comunque continuo a non capire perché abbiano aspettato che finissi il mio deposito , e solo dopo hanno chiuso il conto......... sicuramente i 150 dollari non li rivedo , ma nessuno mi toglierà dalla testa che tutto è stato fatto in mala fede e che sicuramente non mi vedranno mai più , altro che depositare in euro!!!!!

ciao

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