Rival Vegas Sky 32 Non Paga Il Bonus Free

Comaryco · 10 dicembre 2008

Ciao a tutti, ecco la mia esperienza.

Ho giocato alla fine del mese scorso (novembre 2008) al Casino Rival Vegas Sky 32, utilizzando il loro bonus free da 32$.

Ho giocato prima ai giochi che non contano ai fini della scommessa (tipo red dog) e ho raggiuno il playthrougth.

Parlando poi con il supporto on line mi hanno detto che non andava bene e dovevo giocare alle slot.

Allora ho continuato a gioare alle slot e ho raggiunto il pt alle slot (con un ricavo di 80$).

Ho mandato mail al supporto chiedendo cosa fare e mi hanno detto di versare 25$, cosa che ho fatto, in quanto poi avrei potuto ritirare .

Invece quando ho chiesto di ritirare 80$ ... mi hanno detto che ho giocato ai giochi "proibiti" e quindi la vincita è nulla, tornando sul casinò tra l'altro ora il bonus 32 free è scomparso!

Sono proprio delle bestiaccie ! :angelo: ecco il resoconto delle mail

Dear support, wants to tell me what do I do now?Many thanks m

--- Mar 9/12/08, Maria <[email protected]> ha scritto:

Da: Maria <[email protected]>

Oggetto: Why withdrawal denied ? I've done what you told me you.

A: [email protected]

Data: Martedì 9 dicembre 2008, 19:52

Dear support you may verify this, I have done what you have shown me.

Thank youMaria --- Mar 9/12/08, Vegas Sky <[email protected]> ha scritto:

Da: Vegas Sky <[email protected]>

Oggetto: Withdrawal Denied (Issue #472209)

A: [email protected]

Data: Martedì 9 dicembre 2008, 01:01

Dear Maria ,

Your withdrawal has been denied due to playing restricted games for a

promotion. The promotional terms and conditions state that if restricted games

are played, winnings may be considered null and void.

The restricted games for a promotion are listed at the claim screen.

If you have any questions, please don't hesitate to contact us.

Sincerely,

Vegas Sky Customer Service

--- Lun 1/12/08, Vegas Sky <[email protected]> ha scritto:

Da: Vegas Sky <[email protected]>

Oggetto: Re: R: Your Account has been Funded (Issue #467656)

A: [email protected]

Data: Lunedì 1 dicembre 2008, 07:10

Dear Maria ,

Following up on your email.

We would like you to know that you should be able to withdraw the full amount

that is currently in your account ($ 105.10)

Please note that the bonus that you have currently active has a maximum cashout

amount of $152, which along with your deposit comes to $177.

Meaning you can withdraw up to this amount from the bonus

Thank you for contacting us. If you have any further questions, please

don't hesitate to contact us again.

Have a nice day.

Sincerely,

Don

Vegas Sky Customer Service

Dear Maria,Your Vegas Sky Casino username is m .You've successfully deposited 25 into your Vegas Sky Casino account! Your balance is now 105.10.If you claimed a promotion prior to depositing, you have instantly received it! If you forgot to claim the promotion, please contact Vegas Sky Casino for assistance.Here are the transaction details:Transaction ID: 505339496Amount: 25Timestamp: 2008-11-30 10:02:04It is recommended you print out and save this information, as well as the rules for games you intend to play, the casino's terms and conditions, and the payment information you've used.Please note that if you paid via credit card, this transaction will appear on your statement as: www.bonnachancenv.comIf you require assistance please contact the Support Team.Warmest Regards,

--- Dom 30/11/08, Live Chat <[email protected]> ha scritto:

Da: Live Chat <[email protected]>

Oggetto: Transcript of your chat

A: [email protected]

Data: Domenica 30 novembre 2008, 15:47

Here is a copy of your recent chat with casino support. General Info

Chat start time Nov 30, 2008 9:40:30 AM EST

Chat end time Nov 30, 2008 9:47:20 AM EST

Duration (actual chatting time) 00:06:50

Operator Tyrone

Chat Transcript

info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 26seconds. An operator will be with you shortly.

info: You are now chatting with 'Tyrone'

Tyrone: Welcome to VegasSkyCasino Live Support. How may I assist you?

you: Hello

you: I play whit bonus free no deposit

you: I ave get the playthrougth ?

Tyrone: May I have your Login name and email address please?

you: login: mc

you: mail: [email protected]

Tyrone: You have successfully completed the wagering requirements of the promotion

Tyrone: Is there anything else I can help you with?

you: What should I do now?

Tyrone: If you want, you can now request a withdrawal in the cashier under "Make a Withdraw.

Tyrone: However, in order to cashout, you will need to make a deposit of the minimum amount ($25) into the casino with the option you wish to use to withdraw, to verify your account with them. This deposit does not have any wagering requirements and can be cashed out right away unless you claim a bonus with this deposit

you: ok, I go , many thanks :-)

Tyrone: You are very welcome.

Tyrone: Thank you for using Live Support. Should you have any future questions, please contact us again.

you: thanks

you: nice day

Tyrone: Have a nice day.

Modificato: 10 dicembre 2008 da Mary

cinzia · 10 dicembre 2008

l'operatore della chat è storditissimo perché doveva dirtelo ,non doveva farti versare , ....... però c'è scritto anche nei termini del bonus che è possibile giocare solo alle slots :angelo: